tud
GIS-based sales support by company knowledge reuse in the telecommunications sector
2015-10-26
[Electronic ed.]
4519974-7
Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden
prv
Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, Dresden
Medienzentrum
female
male
male
female
male
male
female
male
male
female
A quick and timely response to a customer request provides an important competitive advantage for a company. Experience reuse as intended by experience management facilitates an acceleration of the process of preparing offers. From a technology-oriented point of view, experience is "valuable, stored, specific knowledge that was acquired by a problem solving agent in a problem solving situation" . In the situation of creating an offer in response to a customer request, such valuable knowledge from a company’s experience might include past prices of products or services for a similar customer request. Especially in the telecommunication market such prices are volatile and depend on many impact factors such as the required technology, bandwidth of available lines, or the time period in which the telecommunication service is required. In the run-up for a large sports event, for instance, purchase prices might be significantly higher than after the event when the investment in new infrastructure has provided additional capacities and when there is less demand.
330
QR 760
Telekommunikation, Kundenanfragen
telecommunications sectors, costumers
urn:nbn:de:bsz:14-qucosa-181490
481914137
Technische Universität Dresden
pbl
Technische Universität Dresden, Dresden
Mirjam
Minor
aut
Peter
Clemens
aut
Robert
Dey
aut
Rebecca
Helmdach
aut
Ingo
Kemper
aut
Tan Phat
Nguyen
aut
Michaela
Pfeifer
aut
Wilfried
Röttgers
aut
Patrick
Schwarz
aut
Yida
Wang
aut
eng
2015
urn:nbn:de:bsz:14-qucosa-181773
067
qucosa:28972Wissensgemeinschaften 2015
T. Köhler, N. Kahnwald & E. Schoop (Hrsg.), Wissensgemeinschaften 2015, Dresden: TUDpress, ISBN: 978-3-95908-010-1, S. 67-74
born digital
sj
Susan.jankowski@slub-dresden.de
in_proceeding
Service