tud GIS-based sales support by company knowledge reuse in the telecommunications sector 2015-10-26 [Electronic ed.] 4519974-7 Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden prv Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, Dresden Medienzentrum female male male female male male female male male female A quick and timely response to a customer request provides an important competitive advantage for a company. Experience reuse as intended by experience management facilitates an acceleration of the process of preparing offers. From a technology-oriented point of view, experience is "valuable, stored, specific knowledge that was acquired by a problem solving agent in a problem solving situation" . In the situation of creating an offer in response to a customer request, such valuable knowledge from a company’s experience might include past prices of products or services for a similar customer request. Especially in the telecommunication market such prices are volatile and depend on many impact factors such as the required technology, bandwidth of available lines, or the time period in which the telecommunication service is required. In the run-up for a large sports event, for instance, purchase prices might be significantly higher than after the event when the investment in new infrastructure has provided additional capacities and when there is less demand. 330 QR 760 Telekommunikation, Kundenanfragen telecommunications sectors, costumers urn:nbn:de:bsz:14-qucosa-181490 481914137 Technische Universität Dresden pbl Technische Universität Dresden, Dresden Mirjam Minor aut Peter Clemens aut Robert Dey aut Rebecca Helmdach aut Ingo Kemper aut Tan Phat Nguyen aut Michaela Pfeifer aut Wilfried Röttgers aut Patrick Schwarz aut Yida Wang aut eng 2015 urn:nbn:de:bsz:14-qucosa-181773 067 qucosa:28972Wissensgemeinschaften 2015 T. Köhler, N. Kahnwald & E. Schoop (Hrsg.), Wissensgemeinschaften 2015, Dresden: TUDpress, ISBN: 978-3-95908-010-1, S. 67-74 born digital sj Susan.jankowski@slub-dresden.de in_proceeding Service